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Wholesale Silver Jewelry

Silver Jewelry Wholesalers: FAQ

Is all your silver sterling, and are your stones authentic?
What sort of guarantees do you offer?
What is your minimum order?
Do you offer any quantity discounts?
How can I pay?
How do I pay by PayPal?
How quickly do you ship?

Total charged doesn't match the order confirmation...
Where are you located?

How much is shipping?
What about International orders and orders to Puerto Rico?

What's a reseller number? I don't have one...
Do you drop ship?

Can I use your pictures on my site?
Can I sell your products on my website?
Do you have a printed catalog?
How do I contact you?

Is all your silver sterling, and are your stones authentic?
Yes, all our silver is guaranteed to be at least 92.5% pure (designating it sterling) and all our stones are guaranteed to be authentic. Shop for wholesale sterling silver jewelry.

What sort of guarantees do you offer?
Every piece of our wholesale silver jewelry comes with a 30 day guarantee against defects in workmanship or materials. We have a 10 day, no-questions-asked return policy for wholesale silver jewelry or any of our wholesale gift items, but we may (rarely) charge a 15% restocking fee for wholesale silver jewelry and wholesale gifts at our discretion, and cannot refund shipping charges. Wholesale silver jewelry and gift item returns can be exchanged, refunded or held on account as credit. When returning wholesale silver jewelry or wholesale gift items, please contact us for an RMA number before sending items back.

What is your minimum order?
Our minimum order is one of the lowest in the industry at just $100. If you don't meet this minimum, an $8 charge will automatically be added to your order order total when it is processed. There is no minimum quantity requirement per piece, but we cannot accept orders less than $50, even with the $8 surcharge..

Do you offer any quantity discounts?
You betcha!
You can receive the following discounts based on order quantity:
orders over $500 get 10% off
orders over $1000 get 15% off
orders over $2500 get 20% off
orders over $5000 get 25% off

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Shop for wholesale sterling silver jewelry.

How can I pay?
We accept Visa, MC, American Express, JCB and Paypal. We ship COD to established customers only.

How do I pay by PayPal?
You need to have an account with them, and it is very easy to set up. See PayPal to sign up. We are always open to new payment services, so if you use one that we don't accept, please let us know.

How quickly do you ship?
We ship orders within two business days of receiving them. Typically you will get your order within 5 business days of placing it (US customers). Our standard shipping method is via Fedex 2 day service, which takes 3 business days to reach destinations East of the Rockies.

I just got my order, but the total charged doesn't match the order confirmation I was emailed after placing the order...
We may be out of stock on items you ordered, in which case the quantity shown will be "0". When ordering items sold by the gram, our site price is an estimated price. Actual prices are determined by the individual weight of each piece at the time of processing.

Also, shipping charges for orders containing items other than jewelry are estimates only. We charge actual shipping charges, which may differ slightly from the estimate on your order confirmation.

Where are you located?
We are in Kapaa, on the island of Kauai, in Hawaii, USA. Our address is:
Whirled Planet, Inc.
6208G Olohena Rd.
Kapaa, HI 96746
(808)212-0999

And yes, it is a great place to live!

Wow, shipping must be expensive from there. How does that work?
We ship all domestic orders via Fedex. Since the Fedex planes come to Hawaii full and fly back to the Mainland US basically empty, we get great rates. 2-3 day service to the Mainland US is just $7 for jewelry orders, regardless of quantity ordered. For lamps and textiles, shipping charges are determined by actual weight. Fedex rates are lower than postal service, and lower even than Fedex Ground.

What about shipping charges on International orders and orders to Puerto Rico?
We ship all orders outside the 50 US states via FedEx. Charges vary by country, but estimates can be obtained by visiting the FedEx site, or by emailing us.

What's a reseller number? I don't have one...
Some states don't require one. We do not require one except for businesses in the state of Hawaii that wish to avoid paying our retail GE Tax and want to be taxed at the wholesale rate..

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Shop for wholesale sterling silver jewelry.

Do you drop ship?
Yes, we do drop ship, as long as each order meets our $100 minimum. We are currently exploring the possibility of decreasing the minimum for drop-ship orders. If you have some insight from dealing with other companies, we'd love to hear from you.

Can I use your pictures on my site?
Yes, we allow you to use our pics to promote our products. If there is anything else we can do to help increase sales, let us know.

Can I sell your products on my website?
Of course. You should have whatever items you are selling in stock in your own inventory. We run out of items, so if you sell something we are out of stock on, it will be up to you to handle your customer. We accept no responsibility for out of stock items, but we do try our best to avoid the "sold out" sign.

Do you have a printed catalog?
We have a catalog that shows a sampling of the hundreds of items we stock. Because our stock is constantly changing, the website is always the best place to see what we have. Having said that, we understand sometimes it helps to hold something in your hands. If you would like a catalog, you can request one here.

How do I contact you?
Our office hours are 8:00 am to 5:00 pm Hawaii standard time, Monday to Friday. We don't observe daylight savings time, so we are 2 hours behind the West Coast in winter and 3 hours behind the West Coast in the summer. Call us toll-free at 808-212-0999, or email us.

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Updated 2/21/12
888/408-0072 or 808/822-2335
or 808/822-2535 fax
If something doesn't work right, please let us know.

We are a wholesale-only wholesale silver jewelry and wholesale gift site.

2006 Whirled Planet, Inc. All rights reserved.